At VialShop, accessible from vialshop.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that is collected and recorded by VialShop and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@vialshop.com.

1. Information We Collect

We collect several types of information to process your orders, improve your shopping experience, and maintain secure communication.

  • Personal Information: When you register an account, place an order, or contact us, we may ask for your name, company name, email address, shipping address, billing address, phone number, and payment information.

  • Log Files: Like most standard websites, VialShop follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

  • Cookies and Web Beacons: VialShop uses cookies to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and other information.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website and e-commerce store.

  • Process and fulfill your orders, including shipping vials, caps, and closures straight to your facility.

  • Understand and analyze how you use our website to improve our catalog layout and functionality.

  • Develop new products, services, features, and functionality.

  • Communicate with you, either directly or through one of our partners, for customer service, updates, and marketing communications (if you subscribe to our newsletter).

  • Send you transaction emails, order updates, and tracking numbers.

  • Find and prevent fraudulent transactions and secure our checkout systems.

3. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

  • Secure Checkout: We use Secure Socket Layer (SSL) technology to ensure your sensitive payment information is encrypted and transmitted securely.

  • No Payment Storage: We do not store credit card or payment details on our servers. All payments are securely processed through trusted third-party payment gateways.

  • Access Control: Access to your personal data is restricted to authorized personnel who need the information to perform a specific job (for example, billing or customer service).

4. Third-Party Privacy Policies

VialShop’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers for more detailed information. This may include shipping carriers (such as DHL, FedEx, or UPS) and payment gateway providers to ensure successful delivery and processing of your orders.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

5. GDPR and CCPA Data Protection Rights

We want to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your personal data.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

6. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

VialShop does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

7. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

  • Email: support@vialshop.com

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM